Refund policy

Last updated: June 4, 2025

At Choukat, customer satisfaction is our priority. However, due to the made-to-order nature of our door frames and wooden products, we follow a limited refund and cancellation policy:

Cancellations

• Orders can be canceled within 2 days of placement.

• If the order has not yet been shipped, you are eligible for a full refund.

• If your order has already been shipped or processed for dispatch, it cannot be canceled.

Refunds

• Refunds are only applicable for orders that have not been shipped.

• Once the order is eligible, the refund will be processed to your original method of payment within 7–10 business days.

Returns

• We do not accept returns once a product has been delivered.

• If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos and order details.

For cancellations or refund queries, email us at support@choukat.com with your Order ID.